Does it integrate with my existing email system?

Yes, we connect your existing email addresses via Gmail, Outlook, or IMAP/SMTP protocols and automatically convert incoming emails into support tickets.

Can you measure customer satisfaction?

Yes, automatic satisfaction surveys are sent after each ticket closure, and results are tracked with detailed reports to continuously measure your support quality.

Can separate configurations be set up for multiple departments?

Yes, you can define separate queues, SLA policies, email addresses, and automation rules for different departments within the same system.

E-Commerce

Help Desk Software

Centralize your customer support with a professional ticket management system

Professional help desk software solutions with ticket management, automation and reporting features.

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09 of 09 in this area

In scope

Ticket management
SLA tracking
Knowledge base
+3 more

Illustrative service visual

(01) Why KUTBU

Why Choose Us?

We make a difference with years of experience and our expert team

Centralized Ticket Management
Consolidate all support requests from email, phone, chat, and social media into a single platform. No customer request gets lost and every ticket remains trackable.
Automated Workflows
Increase your support team's efficiency with ticket prioritization, auto-assignment and escalation rules. Make response times measurable and trackable with SLA tracking.
Knowledge Base & Self-Service
Reduce support tickets with a comprehensive knowledge base where customers find their own answers. Offer self-service support that is available around the clock with FAQs and guides.

(02) Scope

What's Included?

Comprehensive features we offer with this service

6 items · all included

Ticket management
Included
SLA tracking
Included
Knowledge base
Included
Self-service portal
Included
Automation rules
Included
Reporting and analytics
Included

(03) Process

How We Work

Our systematic process that leads your projects to success

Support Process Analysis
We thoroughly analyze your existing support workflows, team structure, and SLA requirements.
System Setup & Configuration
We install the chosen platform and configure categories, priorities, assignment rules, and SLA policies.
Integration & Migration
We integrate with your existing tools and migrate data from your previous system seamlessly.
Training & Go-Live
We provide comprehensive training for your support team and execute a phased go-live rollout.

(04) Technology

Technical Capabilities

Technologies and tools we use

Zammad
osTicket
FreeScout
OTRS
Freshdesk
Zendesk

(05) Numbers

KUTBU in numbers

A short summary of the experience we have built across every service area since 2014.

01Years Experience
10+
02Projects
500+
03Clients
200+
04Support
24/7

Company-wide · all service areas

(06) FAQ

Frequently Asked Questions

Answers to your questions

Have more questions?

Both options have advantages. Open-source solutions like Zammad and osTicket offer cost benefits, while SaaS solutions like Freshdesk provide quick setup and ease of management.

(07) Let's start

Professionalize Your Customer Support

Manage support tickets efficiently and measurably improve customer satisfaction with help desk software.

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Free Consultation
Fast Response
24/7 Support

(08) Explore

Other services that might interest you

View All Services

Help Desk Software

Centralized Ticket Management

Automated Workflows

Knowledge Base & Self-Service

Ticket management

SLA tracking

Knowledge base

Self-service portal

Automation rules

Reporting and analytics

Support Process Analysis

System Setup & Configuration

Integration & Migration

Training & Go-Live

01Should I use open-source or licensed help desk software?

02Does it integrate with my existing email system?

03Can you measure customer satisfaction?

04Can separate configurations be set up for multiple departments?

Professionalize Your Customer Support