Are investigation and fixes billed?

Yes. Investigation and fix time are counted together; for example, if the investigation takes 20 minutes and the fix takes 40 minutes, you are billed for 1 hour only.

How is the cost of the work determined?

Most common issues, such as error resolution or web or database recovery, take 1–2 hours. However, every server is configured differently and the work may take more or less time than this estimate. To avoid cost overruns, if the work is not finished in the first 2 hours, we continue in 1-hour increments.

Can I carry over remaining minutes?

No. We bill in 30-minute increments within the first 2 hours and in 1-hour increments after that; unused minutes are not carried over. However, you can combine several tasks into a single session.

How long do prepaid hours remain valid?

Prepaid hours remain valid for up to 1 year. Remaining hours stay as support credit, and you can combine and use them at any time within that period.

Can I get support outside emergencies too?

Yes. KUTBU can support you not only in emergencies but with anything your server needs. For ongoing support, take a look at our server management services.

Emergency server support

Fast response during outages, lasting fixes

After a server outage, database failure or attack, we quickly bring failed services back online and fix the cause of the problem.

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12 of 12 in this area

In scope

Response to server and website outages
Database and file system recovery
Post-attack investigation and data recovery
+3 more

Illustrative service visual

(01) Why KUTBU

Why Choose Us?

We make a difference with years of experience and our expert team

Service Recovery First
We get failed services working first, aiming to restore service as quickly as possible.
Root Cause Analysis
We examine log files and monitoring data to find the cause and define a permanent fix so the problem does not recur.
Fast Response
We aim to respond to support requests quickly, and emergency calls are prioritised.

(02) Scope

What's Included?

Comprehensive features we offer with this service

6 items · all included

Response to server and website outages
Included
Database and file system recovery
Included
Post-attack investigation and data recovery
Included
Resolving complex email and DNS issues
Included
Fixing slowdowns and performance issues
Included
Server migration and Linux package installation
Included

(03) Process

How We Work

Our systematic process that leads your projects to success

Emergency Report
You send us the problem and server access details; we handle your emergency call with priority.
Service Recovery
We get failed services running again with interventions such as restarts, file system repair or database recovery.
Root Cause Analysis
We analyze log files, monitoring data and system state to identify the cause of the problem.
Permanent Fix
We identify the fix that stops the problem recurring; in many cases the permanent fix can be applied within the initial consultation.

(04) Technology

Technical Capabilities

Technologies and tools we use

Linux
Nginx / Apache
MySQL / MariaDB / PostgreSQL
Postfix / Exim / Dovecot
BIND / PowerDNS
cPanel / Plesk / Virtualmin

(05) Numbers

KUTBU in numbers

A short summary of the experience we have built across every service area since 2014.

01Years Experience
10+
02Projects
500+
03Clients
200+
04Support
24/7

Company-wide · all service areas

(06) FAQ

Frequently Asked Questions

Answers to your questions

Have more questions?

Our priority is to restore failed services as soon as possible, which may involve restarting the server, repairing the file system or recovering the database. We aim to get service back up as quickly as possible. We then analyse log files and monitoring data to find the cause and decide on a fix to stop it recurring. In many cases the permanent fix can also be applied within the initial consultation.

(07) Let's start

Is something urgently wrong with your server?

Reach our team now and we will identify the problem and start working on a fix.

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Free Consultation
Fast Response
24/7 Support

(08) Explore

Other services that might interest you

View All Services

Emergency server support

Service Recovery First

Root Cause Analysis

Fast Response

Response to server and website outages

Database and file system recovery

Post-attack investigation and data recovery

Resolving complex email and DNS issues

Fixing slowdowns and performance issues

Server migration and Linux package installation

Emergency Report

Service Recovery

Root Cause Analysis

Permanent Fix

01What happens during the initial consultation?

02Are investigation and fixes billed?

03How is the cost of the work determined?

04Can I carry over remaining minutes?

05How long do prepaid hours remain valid?

06Can I get support outside emergencies too?

Is something urgently wrong with your server?